1. Pre-sale consultation

Telephone service

Customer service personnel, sales representatives through the telephone to provide customers with consultation, the process of solving questions.

Sales service

Follow-up contact process conducted by the sales staff of the foreign office (including routine visits, understanding of customer needs, providing detailed product information, providing product samples, providing preliminary product quotations, providing preliminary solution suggestions, etc.).

Technical service

The process of providing the solution by the staff according to the customer's requirements (including the feasibility study of the customer's requirements, the development of the customer's requirements, the adjustment and modification of the solution according to the customer's requirements, and the confirmation of the technical solution).

Reception service

By the company's receptionist guide customers to visit the company, so that customers on the product and company impression deepened process.

2. Support in sale

Technical service

Staff answer questions and follow up progress.

Sales service

After the contract is signed, the process of further communication between the foreign office sales staff and the customer.

Reception service

Customers who have signed contracts, sometimes because of business needs to visit the company again when the reception process, so that the customer's impression of the product and the company is further deepened.

3. After-sale value-added

The service process carried out by the after-sales service personnel

⊙ After-sales telephone return visit

⊙ After-sales personnel visit

⊙ Inform customers of product dynamics

⊙ Customer satisfaction survey and return visit

⊙ Customer feedback to improve the implementation process

⊙ The process of solving difficult problems in the process of customers using products